Shipping Policy
Effective Date: January 17, 2025

At GemRadiant, we strive to provide a reliable and timely shipping experience for our customers. This Shipping Policy outlines the shipping methods, fees, and procedures for your orders. By placing an order, you agree to the terms and conditions of this policy. Please read it carefully.

1. Shipping Methods and Delivery Times

We offer various shipping options to meet the needs of our customers. The available shipping methods and estimated delivery times will be displayed during checkout based on your shipping address.

  • Standard Shipping: 5-7 business days (depending on destination)
  • Expedited Shipping: 2-4 business days
  • Overnight Shipping: 1 business day (available for select locations)

Note: Delivery times are estimates and may vary due to factors such as carrier delays, weather conditions, holidays, or issues with your shipping address.

2. Shipping Fees

Shipping costs are calculated based on the weight of your order and the shipping destination. The final shipping cost will be provided during checkout before you complete your purchase. You will have the opportunity to review and select your preferred shipping method before confirming your order.

  • Free Shipping: We may offer free shipping promotions from time to time. If this promotion is available, it will be automatically applied during checkout.
  • International Shipping: We currently offer international shipping to select countries. Additional shipping charges may apply, and the customer is responsible for any customs duties, taxes, and fees imposed by the destination country.

3. Shipping Address

It is important that you provide accurate and complete shipping information at checkout, including the correct address and contact details. GemRadiant is not responsible for delays or misdeliveries caused by incorrect or incomplete shipping information provided by the customer.

  • Address Corrections: If there is an error in the shipping address, please contact us immediately at info@gemradiantt.com to make corrections. Once the order is processed and shipped, we cannot change the delivery address.

4. Order Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days from the time payment is confirmed. Please note that processing time may vary depending on product availability, order volume, or external factors like holidays.
  • Order Confirmation: After placing your order, you will receive an order confirmation email. This email will include an estimated shipping date and tracking number once the order has been shipped.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on the carrier’s website.

  • Shipping Carriers: We use trusted shipping carriers such as USPS, FedEx, UPS, and other reliable services depending on your location and selected shipping method.

6. Shipping Restrictions

  • P.O. Boxes: We may not be able to ship to P.O. Boxes for certain delivery methods. If you provide a P.O. Box as your shipping address, please ensure that you select an appropriate shipping option during checkout.
  • International Shipping Restrictions: Some countries have specific restrictions on the importation of certain products. Customers are responsible for checking their local regulations before making an international purchase.

7. Delivery Issues

While we make every effort to ensure your order arrives on time and in good condition, there may be situations where delays or delivery issues occur due to factors beyond our control.

  • Lost or Stolen Packages: Once an order has been shipped and delivered, we are no longer responsible for lost or stolen packages. We recommend tracking your package and ensuring it is received promptly.
  • Shipping Delays: Occasionally, shipping delays may occur due to weather, customs, or other factors. In such cases, we will work with the carrier to resolve the issue, but we are not liable for delays caused by external factors.

8. Signature Confirmation

For high-value orders, GemRadiant may require a signature upon delivery to ensure that the package reaches the intended recipient. If this applies to your order, you will be notified in advance.

9. Returns and Shipping Fees

Please refer to our Refund and Returns Policy for information on how to return items and the process for receiving a refund. Shipping fees are generally non-refundable, except in cases where the item was damaged or there was an error with the order.

10. Changes to Shipping Policy

GemRadiant reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated Effective Date will be indicated. By continuing to use our website and place orders, you agree to the updated terms.

11. Contact Us

If you have any questions regarding our Shipping Policy or need assistance with your order, please contact us:

GemRadiant
Phone: (601) 473-2412
Email: info@gemradiantt.com
Website: https://gemradiantt.com

Thank you for choosing GemRadiant. We appreciate your business and are dedicated to providing a great shipping experience!