Sales Policy
Effective Date: January 17, 2025

At GemRadiant, we are committed to providing our customers with a seamless shopping experience. This Sales Policy outlines the terms and conditions for purchasing products from our website. By placing an order, you agree to the following sales terms. Please read them carefully.

1. Product Availability

All products are subject to availability. While we make every effort to ensure the accuracy of our product listings, there may be times when an item becomes out of stock after you place an order. In the event that a product you ordered is unavailable, we will contact you as soon as possible to offer a substitute or arrange a refund.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in U.S. dollars and are subject to change without notice. Prices include applicable taxes where required. GemRadiant reserves the right to correct any pricing errors that may occur.

  • Payment Methods: We accept the following payment methods:

    • Credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other payment methods as specified at checkout

By placing an order, you authorize us to charge the payment method you provide for the full purchase price of your order, including taxes, shipping, and handling fees.

3. Order Confirmation

Once your order has been placed, you will receive an order confirmation email that includes your order details, such as the items purchased, billing and shipping addresses, and the total amount. This confirmation email is for your records and indicates that we have received your order.

Please carefully review your order upon receipt of the confirmation email to ensure the accuracy of the information provided. If there are any discrepancies, please contact us immediately at info@gemradiantt.com.

4. Order Processing and Shipping

  • Order Processing Time: Orders are typically processed within 1-2 business days from the time your payment is confirmed. Please note that order processing may take longer during peak seasons, holidays, or in the event of high order volume.

  • Shipping: We offer various shipping options, and shipping costs will be calculated during the checkout process based on your location and chosen shipping method. For more details, please refer to our Shipping Policy.

  • International Orders: If you are ordering from outside the United States, additional shipping charges, customs duties, and taxes may apply. You are responsible for any additional fees and for ensuring that the items comply with the customs regulations of your country.

5. Order Cancellations

Once an order is placed and processed, it cannot be canceled unless it has not yet been shipped. If you wish to cancel an order, please contact us immediately at info@gemradiantt.com or call (601) 473-2412. If the order has already been shipped, you will need to follow the return procedure outlined in our Refund and Returns Policy.

6. Sales Tax

Sales tax is applied to orders based on your shipping address and in accordance with state and local laws. The applicable tax amount will be calculated at checkout. Customers located outside of the United States may be subject to additional duties and taxes upon delivery.

7. Promotions and Discounts

From time to time, GemRadiant may offer promotions, discounts, or sales events. These promotions are subject to specific terms and conditions, and any discounts or offers must be applied at the time of purchase.

  • Promo Codes: If you have a promo code, you must enter it during checkout to apply the discount. Promo codes cannot be applied retroactively to completed orders.
  • Limited-Time Offers: Some discounts or sales may be time-sensitive. Please check the expiration dates and other terms for any offers you wish to redeem.

8. Product Returns and Refunds

If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for information on how to return items and request a refund. Products must meet the return eligibility criteria to qualify for a refund.

9. Limitations of Liability

GemRadiant is not liable for any damages or losses that result from the use of our products, including direct, indirect, incidental, or consequential damages. We are also not responsible for damages incurred during the shipping process. Any issues related to damage or defects should be addressed according to our Refund and Returns Policy.

10. Customer Responsibility

It is your responsibility to ensure that the information you provide during checkout is accurate, including your shipping address. If an error occurs with your provided information, GemRadiant is not responsible for delays, misdeliveries, or additional shipping charges incurred.

11. Changes to the Sales Policy

GemRadiant reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated Effective Date. By continuing to use our website and place orders, you agree to the updated terms.

12. Contact Us

If you have any questions about our Sales Policy or need assistance with your order, please contact us:

GemRadiant
Phone: (601) 473-2412
Email: info@gemradiantt.com
Website: https://gemradiantt.com

Thank you for choosing GemRadiant. We appreciate your business and look forward to serving you!